by Marketing on May 17, 2012
TPP Intnernet technical services team would like to advise of a scheduled upgrade to take place for the Cloud hosting Horde Webmail interface on the shared hosting infrastructure.
The upgrade should not cause any interruption of services.
Date and time: 22:00 (17/05/2012) - 00:00 (18/05/2012) AEST
Duration: 2 hours
Impact: During the upgrade period, existing customers will not be able to access the Cloud hosting Horde webmail interface. Customers who use POP or IMAP to access their mail via regular applications will still be able to log in as usual, and will not be impacted. We recommend using the @Mail interface for webmail access during this period.
Services affected: The upgrade will only affect clients using TPP Internet’s Cloud (Shared) Hosting Webmail service. No emails will be lost.
by Marketing on May 16, 2012
TPP Internet Customer Service team would like to advise that .AU Registry will be conducting maintenance to their servers on Sunday morning, 8:00:00 AEST – 12:00:00 AEST. The maintenance will be conducted at registry level, and will impact domains with this extension across all registrars, not just TPP Internet.
Date and time: Sunday, 20th May 2012, 08:00:00 AEST – 12:00:00 AEST
Duration: 4 hours
Impact: During the window, registrations, transfers, delegations, NIC updates and renewals will be offline.
Domains will still resolve and so this will not affect website and email services which are currently running.
Services affected:
* .AU availability searches on our websites
* .AU registrations
* .AU inbound transfers
* .AU renewals
* .AU delegations (nameserver updates & glue record management)
* .AU domain updates (contact changes)
* .AU access to EPP/auth code information
by Marketing on May 15, 2012
RESOLVED 8:30PM
Our senior technicians have confirmed that Control7.tppinternet.net.au is now back online. We will provide a technical explanation as soon we have more information.
If you have any issues in the meantime please contact our 24/7 support team.
UPDATE 6.26PM
The migration of customer data is still continuing, we are expecting customer websites to come back online during 7pm and 8pm.
We will provide more information when services come back online.
UPDATE 4:25PM
After several issues with control7 we have decided to relocate the server to new hardware. Unfortunately this must be done with the server off-line to minimise any further risk to the system.
This process is taking longer then expected and we are currently expecting services to resume by 8pm.
We apologise for any inconvenience that this has caused.
UPDATE: 2:00PM
Our system administrators are still addressing the issue that has caused the outage. We hope to have all services back online within a few hours. We apologise for any inconvenience caused.
UPDATE: 11:55AM:
We expect this outage to last for a further 2 hours. We will provide more information as soon as we can
ORIGINAL NOTICE:
TPP Internet Services team would like to advise that the Control7 server is currently experiencing connectivity issues. Our SA team are actively investigating this issue.
We would like to thank you for your patience during this current network issue. Updates will be posted as they become available.
We’re here to help
If you have any questions or concerns about this outage, just let us know. Our customer service team will be more than happy to answer any questions you may have.
* Email: support@tppinternet.com.au
* Phone: 1300 665 491
* Fax: 1300 792 306
