Dear Customer,
This is an important downtime notice for customers using our Hosted Exchange Services.
The servers will be taken offline intermittently on Saturday, October 17th, for regular maintenance and upgrades from 10.00am - 6.00pm AEST. You may lose connectivity depending upon which part of the system is being worked on. This maintenance work will help make the servers more secure by installing the latest software patches and other upgrades to help the system run better. We will also be performing system maintenance to improve the reliability and stability of the system.
During this window of downtime, you will NOT be able to consistently connect to the Exchange servers via your MS Outlook or via WebMail (Outlook Web Access) or via any other devices. Depending on which servers are being worked upon, you will lose access for all or part of this downtime window.
NOTE: Any e-mails sent to you during this time will be captured and queued by our backup server so that you will not lose any incoming e-mails. If you want to have access to your Outlook mailbox data during this entire window of time, you must setup Outlook to operate in Cached or Offline mode. Any changes you make inside Outlook while in offline mode can be synchronized when you re-connect to the Exchange servers in online mode. Instructions on setting up Outlook for Cached or Offline mode can be found at the answer centre of the Control Panel.
We apologise for any inconvenience this may cause and appreciate your understanding as we take the necessary measures to ensure the quality of our service.
Kind regards,
TPP Internet
