From the category archives:

Corporate

Planned Maintenance Tuesday 31st August 2010

by Marketing on August 30, 2010

There will be a planned outage on Tuesday 31st August 2010 between 7.00am – 8.00am AEST while we undertake some network maintenance.

There maybe intermittent outages of network services during this time.

Why an outage?

This is to perform necessary upgrades to the network to ensure we continue to deliver the best possible service and support to our customers.

We apologise for the intermittent outages during this time and will try and keep downtime to an absolute minimum.

Questions?
As always, if you have any concerns or questions about this upgrade, please don’t hesitate to call our awesome technical support team during business hours on 1300 665 491 or send a support ticket via our eSupport System here.

The TPP team

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Planned Maintenance Wednesday 18th August 2010

by nat on August 18, 2010

There will be a planned outage on Wednesday 18th August 2010 between 10.00pm – 12.00am AEST while we undertake some network maintenance.

There maybe intermittent outages of network services lasting no longer than a few minutes each.

Why an outage?

This is to implement further redundancy to the firewall issue that occurred on the 5th August 2010. This will ensure we continue to deliver the best possible service and support to our customers.

We apologise for the intermittent outages during this time and will try and keep downtime to an absolute minimum.

Questions?
As always, if you have any concerns or questions about this upgrade, please don’t hesitate to call our awesome technical support team during business hours on 1300 665 491 or send a support ticket via our eSupport System here.

The TPP team

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TPP Phones are now Operational

by nat on July 12, 2010

Dear Valued TPP Customers,

The phone system outage has been rectified by our provider.

We apologise for any inconvenience caused.

Kind regards,

TPP Internet Team

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Phone Provider Outage

July 12, 2010

TPP Internet are currently experiencing technical difficulties with our phone lines and Live Chat.  TPP apologises for the inconvenience to our customers and hope to have this resolved shortly.
Please direct all support or sales enquiries through our online support whilst we rectify this issue.
Kind regards,
TPP Internet Team

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Planned Upgrade, Thursday 3rd June

June 2, 2010

There will be a planned outage on Thursday 3rd June between 9.30pm – 3.30am AEST while we undertake some network maintenance.
Why an outage?
We’ll be working on some standard software updates which are part of routine maintenance. This will ensure we continue to deliver the best possible service and support to our customers.
We apologise for the [...]

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Update on network issues on Saturday 22nd May 2010

May 24, 2010

Unfortunately, on Saturday we experienced an outage on the TPP network infrastructure. The network started losing some connections at 2pm and by 2.30pm was almost completely offline. Our team of engineers worked hard to get the problem resolved as quickly as possible and the network was back online around 5.15pm.
Although we are still investigating the [...]

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Planned Upgrade – Monday 24/5

May 24, 2010

There will be a planned outage tonight (Monday 24th May) between 10pm – 1am AEST while we upgrade the TPP network.
Why an Upgrade?
We experienced some issues on Saturday 22nd May causing an unplanned outage. This work will reduce the possibility of these issues reoccurring again, ensuring we provide our customers with a reliable service.
We apologise [...]

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Domain System Upgrade – 30th May

May 20, 2010

We’ll be undertaking a brief upgrade project for our domain registration system on Sunday 30th May between 12.00 noon – 16.00 AEST.
Why an upgrade?
The upgrade will increase our registration capacity and will also reduce our power footprint.
How will it affect registrations?
Unfortunately, any registrations, renewals, transfers, delegation or management of domain names will not be possible [...]

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Security Tips for Web Hosting

May 17, 2010

It is a well known fact that security maintenance is critical in protecting your online property. In particular, we recommend being extra vigilant in maintaining the security of the networks used to access hosting accounts and of the code hosted on your site. We’re lucky enough to have some awesome security experts in our team [...]

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