by Marketing on August 30, 2010
There will be a planned outage on Tuesday 31st August 2010 between 7.00am – 8.00am AEST while we undertake some network maintenance.
There maybe intermittent outages of network services during this time.
Why an outage?
This is to perform necessary upgrades to the network to ensure we continue to deliver the best possible service and support to our customers.
We apologise for the intermittent outages during this time and will try and keep downtime to an absolute minimum.
Questions?
As always, if you have any concerns or questions about this upgrade, please don’t hesitate to call our awesome technical support team during business hours on 1300 665 491 or send a support ticket via our eSupport System here.
The TPP team
by Marketing on August 20, 2010
As advised on 5 August 2010 TPP Internet is now a proud member of the Online Growth Solutions (OGS) Group. We are actively looking towards streamlining our processes and benefiting from the resources available as part of this larger organisation.
Our pager support service is changing
In joining the OGS Group, we are now able to access the resources and expertise of the Netregistry support team. As a result, our after-hours support processes are changing. We will no longer have pager support when you have an out-of-hours support request outside normal business hours.
Our customer service team is now ready to help outside business hours
Instead of a pager service, from now on when you have an out-of-hours support request you will be put through to a TPP customer service team member. The customer service agent will take note of your issue and if the issue is deemed system-critical they will forward the issue to a System Administrator. The System Administrator will investigate and endeavour to resolve the situation as soon as possible.
Please note: only system-critical issues are escalated after-hours, and the decision to do so is at the discretion of TPP staff and management. Non-critical issues will be investigated on the next business day.
TPP Support is going 24/7!
We are pleased to announce that from mid September 2010, TPP Support will be available 24/7. We are very excited to bring you this enhanced level of support and look forward to communicating this exciting change with you in the near future. Please stay tuned for more information.
We’re here to help
If you have any questions or comments about changes to our after-hours-support process, just let us know.
Phone: 1300 665 491
Fax: 1300 792 306
Email: techsupport@tppinternet.com.au
Online: support.tppinternet.com
Yours sincerely,
Natalie Larossa
General Manager
by nat on August 18, 2010
There will be a planned outage on Wednesday 18th August 2010 between 10.00pm – 12.00am AEST while we undertake some network maintenance.
There maybe intermittent outages of network services lasting no longer than a few minutes each.
Why an outage?
This is to implement further redundancy to the firewall issue that occurred on the 5th August 2010. This will ensure we continue to deliver the best possible service and support to our customers.
We apologise for the intermittent outages during this time and will try and keep downtime to an absolute minimum.
Questions?
As always, if you have any concerns or questions about this upgrade, please don’t hesitate to call our awesome technical support team during business hours on 1300 665 491 or send a support ticket via our eSupport System here.
The TPP team
