UPDATE: This issue was resolved by our engineers last night (30/01/2012)

Issue: Calls coming through the 1300 and local number are dropping out.

We would like to advise that we are currently investigating issues with the reseller support phone numbers and routing to agents. During this time resellers will not be able to reach support via our inbound phone numbers (1300 665 491 & +612 9215 6210)

We apologise for the inconvenience and currently have our system engineers working to resolve the problem.  In the meantime please contact us directly by submitting a ticket via support@tppinternet.com.au

UPDATE: 16:50 AEDT 18th January 2012

The Phone System maintenance has been extended until tomorrow morning, the 19th January 2012, and the Failover phone system will be in use until that time.

We apologise for any inconvenience this causes our customers as the Queue Position announcements do not exist on the Failover. Please contact us by email whenever possible for the moment.

An update will be posted to confirm completion of the maintenance.

Original Notice:

The TPP Internet Support Team would like to advise of an upcoming Phone System upgrade which will take place in our Call Centre over the 17th and 18th January 2012. During this maintenance window, we will switch to our fail-over phone system at which time customers calling our office may experience interruptions during their phone calls.

Maintenance details (all times in AEDT GMT+1100)

Date and time: from 9am, Tuesday 17th January to 5:30pm Wednesday 18th January 2012

Impact: Customers calling the TPP Internet call centre numbers may experience interruptions during their calls. Calls may drop during hold or throughout conversation.

We apologise in advance for any problems during your phone contact with us over the maintenance window, and we encourage customers to email us to prevent any frustrations therefore.

TPP Internet technical services team would like to advise of an upcoming scheduled maintenance taking place tomorrow morning for the Webmail interface database on the shared hosting infrastructure.

The maintenance will result in access outage for webmail accounts.

Date and time: 7:00 to 8:00 AEDT (GMT +1100) 6th December 2011

Duration: 1 hour

Impact: Customers will be unable to login to their Webmail accounts on https://webmail.netregistry.net and webmail.domain.tld equivalents

Services affected: Webmail login interface for IMAP web access to Netregistry shared hosting email services. No email will be lost. POP and SMTP services will remain operating.

We apologise for any inconvenience caused by the outage, it is required in order to ensure stability the Database to prevent any data loss long term.

RESOLVED: 10:40am EDT GMT +1000

We have resolved the issue with control6 mail services, in light of this correction there is a backlog of emails that are still yet to be delivered. There will be a delay in email until all these emails are cleared from the mail queue, we anticipate a couple of hours for this process to complete.

UPDATE: 10:30am EDT GMT +1000

Our SA team has identified and resolved the mail issue on Control6.tppinternet.com.au.

No emails will be lost, however some clients may experience a delay as emails filter through over the next couple of hours.

Original notice: 10:00am EDT GMT +1000

TPP Internet Services team would like to advise that the Control6 server is currently email issues. We have had reports that some clients haven’t been able to receive mail since Saturday, and our SA team are actively investigating this issue.

We would like to thank you for your patience during these outages, and assure you that we are actively working on rectifying these issues.

We’re here to help
If you have any questions or concerns about this outage, just let us know. Our customer service team will be more than happy to answer any questions you may have.

* Email: support@tppinternet.com.au
* Phone: 1300 665 491
* Fax: 1300 792 306

TPP Internet wishes to advise that Verisign will be conducting maintenance to their servers this weekend, and during this time there will be an interruption to the availability of some .com/.net domain name services. The maintenance is at registry level, and will impact domains with these extensions across all registrars, not just TPPInternet .

Maintenance Details:
Date: Sunday, 13th November 2011
Time: 12:00PM – 4:00PM AEDT
Duration: 4 hours

Services affected:

* Domain availability checks
* Registrations
* Renewals
* Transfers
* Delegations (changing nameservers)
* Domain EPP password retrievals

Please note, this will not affect website and email services which are currently running.

TPP Internet Technical Services team would like to advise customers of upcoming maintenance to some of our Windows cloud-based services. Some Windows services may be temporarily unavailable for up to 30 minutes while we apply important security updates to ensure the continued stability and availability of your services.

UPDATE: 5:44 pm EST 26th September 2011

Summary of issue and current status:

Visitors utilising the Telstra network for internet access to websites hosted on the Zeus Dynamic web cluster (websites resolving to 202.124.241.200 IP) are currently experiencing Timeout errors.

One of the IP addresses used for our shared hosting infrastructure (zeus-dynamic, 202.124.241.200) has been the subject of a DDOS attack. We have had to block this IP with one of our upstream providers (Telstra), in order to allow other client-facing services to be able to be kept online.

This means that some clients who are accessing their websites via Optus/PIPE connections will be able to access their services, whereas Telstra network traffic will not be able to get through to this webserver cluster. For example, TPG customers will be able to see the websites, while Bigpond customers will not.

Our engineers are working on solutions that will allow us to bring zeus-dynamic services back online, without affecting other client facing services. This work has been going on all day, and will continue overnight. At this point in time we cannot give an accurate estimate of when the Zeus Dynamic services will be brought back online via the Telstra internet service provider connections.

UPDATE: 4:18 pm EST 26th September 2011

Telstra link to Zeus Dynamic (202.124.241.200) has been shut down again temporarily. This means customers using Telstra internet connections will not be able to access websites hosted on Zeus Dynamic shared hosting infrastructure.

Further update will be posted when confirmed as resolved.

Unfortunately we cannot supply an ETA on a DDOS attack mitigation process.

UPDATE: 2:40 pm EST 26th September 2011

Engineers have confirmed the network traffic to have stabilised, and all services should operate as normal. Please note, mail sent from web applications during these attacks will be delayed in arrival to the recipients. No data was lost.

UPDATE: 2:20 pm EST 26th September 2011

There appears to be a secondary attack taking place at the moment. Services affected appear to be only the Shared infrastructure Zeus Dynamic and Apache sites, currently with no impact on shared mail, nor IIS or Zeus Static services.

TheConsole admin panel access has been reported as slow.

Further updates will be posted as information becomes available.

UPDATE: 1:23 pm EST 26th September 2011

Telstra have confirmed traffic has stabilised and HTTP access has been re-enabled on Zeus Dynamic websites as of 1:20pm. All services should now be back to normal and fully functional.

UPDATE: 12:17pm EST 26th September 2011

HTTP access to Zeus Dynamic (202.124.241.200) cluster was completely blocked temporarily to stop offending traffic. Access to the network will be re-enabled shortly following confirmation from Telstra that traffic has stabilised. Currently no ETA is available due to the nature of the event.

As mentioned previously, DDOS attacks only affect the speed/performance of service, no data will be lost.

UPDATE: 11:37am EST 26th September 2011

Please note, one service is still intermittently unavailable. Websites hosted on the shared Zeus Dynamic cluster (202.124.241.200) are still experiencing intermittent outages due to our operations surrounding blocking of the attacker. Update will be posted when fully resolved.

UPDATE: 11:10am EST 26th September 2011

Network connectivity problems have now been resolved. Connectivity is being restored across all services, and no data was lost. We apologise again for this issue, the damage from this attack was mitigated within a record time by our engineers.

UPDATE: 10:50am EST 26th September 2011

It has been confirmed by the engineers that we are currently experiencing a distributed denial of service attack (DDOS) on our network.

Unfortunately given the nature of the attack, it is difficult to confirm ETA on completion of work associated with re-diverting network bandwidth abuse. Further details will be posted as soon as available.

Please note, DDOS attacks only affect the speed/performance of service, no data will be lost.

Original notice: 10:30am EST GMT +1000

TPP Internet Technical Services team would like to acknowledge and advise of a current network connectivity problem within our client facing data centre facilities.

Date and time: connectivity problems commenced at 10:15AM EST (GMT +1000)

Impact: Customers on shared and VPS hosting will experience intermittent connectivity problems to services. Websites and email connections will throw Timeout errors.

Services affected: All services reliant on network connectivity. No data will be lost.

We apologise for inconvenience  caused and will post an update as soon as permanently resolved.

TPP Internet wishes to advise that Verisign will be conducting maintenance to their servers this weekend, and during this time there will be an interruption to the availability of some .com/.net domain name services. The maintenance is at registry level, and will impact domains with these extensions across all registrars, not just Netregistry.

Maintenance Details:
Date: Sunday, 25th September 2011
Time: 11:00 – 11:45 AEST
Duration: 45 minutes

Services affected:

* Domain availability checks
* Registrations
* Renewals
* Transfers
* Delegations (changing nameservers)
* Whois contact updates
* Domain EPP password retrievals

Please note, this will not affect website and email services which are currently running.