TPP Internet » Reseller

Scheduled Upgrade – Cloud hosting Horde Webmail Interface – Thursday, 17th May 2012

Marketing — Thu, 17 May 2012 02:18:50 +0000

TPP Intnernet technical services team would like to advise of a scheduled upgrade to take place for the Cloud hosting Horde Webmail interface on the shared hosting infrastructure.

The upgrade should not cause any interruption of services.

Date and time: 22:00 (17/05/2012) - 00:00 (18/05/2012) AEST

Duration: 2 hours

Impact: During the upgrade period, existing customers will not be able to access the Cloud hosting Horde webmail interface. Customers who use POP or IMAP to access their mail via regular applications will still be able to log in as usual, and will not be impacted. We recommend using the @Mail interface for webmail access during this period.

Services affected: The upgrade will only affect clients using TPP Internet’s Cloud (Shared) Hosting Webmail service. No emails will be lost.

Scheduled Maintenance Notification – .AU Registry – Sunday, 20th May 2012

Marketing — Wed, 16 May 2012 07:33:22 +0000

TPP Internet Customer Service team would like to advise that .AU Registry will be conducting maintenance to their servers on Sunday morning, 8:00:00 AEST – 12:00:00 AEST. The maintenance will be conducted at registry level, and will impact domains with this extension across all registrars, not just TPP Internet.

Date and time: Sunday, 20th May 2012, 08:00:00 AEST – 12:00:00 AEST

Duration: 4 hours

Impact: During the window, registrations, transfers, delegations, NIC updates and renewals will be offline.

Domains will still resolve and so this will not affect website and email services which are currently running.

Services affected:

* .AU availability searches on our websites
* .AU registrations
* .AU inbound transfers
* .AU renewals
* .AU delegations (nameserver updates & glue record management)
* .AU domain updates (contact changes)
* .AU access to EPP/auth code information

RESOLVED: Unscheduled Outage – Control7.tppinternet.net.au – 15/05/2012

Marketing — Tue, 15 May 2012 01:28:22 +0000

RESOLVED 8:30PM

Our senior technicians have confirmed that Control7.tppinternet.net.au is now back online. We will provide a technical explanation as soon we have more information.

If you have any issues in the meantime please contact our 24/7 support team.

UPDATE 6.26PM

The migration of customer data is still continuing, we are expecting customer websites to come back online during 7pm and 8pm.

We will provide more information when services come back online.

UPDATE 4:25PM

After several issues with control7 we have decided to relocate the server to new hardware. Unfortunately this must be done with the server off-line to minimise any further risk to the system.

This process is taking longer then expected and we are currently expecting services to resume by 8pm.

We apologise for any inconvenience that this has caused.

UPDATE: 2:00PM

Our system administrators are still addressing the issue that has caused the outage. We hope to have all services back online within a few hours. We apologise for any inconvenience caused.

UPDATE: 11:55AM:

We expect this outage to last for a further 2 hours. We will provide more information as soon as we can

ORIGINAL NOTICE:

TPP Internet Services team would like to advise that the Control7 server is currently experiencing connectivity issues. Our SA team are actively investigating this issue.

We would like to thank you for your patience during this current network issue. Updates will be posted as they become available.

We’re here to help
If you have any questions or concerns about this outage, just let us know. Our customer service team will be more than happy to answer any questions you may have.

* Email: support@tppinternet.com.au
* Phone: 1300 665 491
* Fax: 1300 792 306

Scheduled Maintenance – Windows Servers – Thursday 19th April 2012

Marketing — Mon, 16 Apr 2012 08:46:13 +0000

TPP Internet would like to advise customers of upcoming maintenance to some of our Windows-based services. Some Windows services may be temporarily unavailable during the early morning maintenance window while we apply important security updates to ensure the continued stability and availability of your services.

Maintenance details:

Date: Thursday 19th April 2012
Time: 04:00 – 06:00 AEST (GMT +1000)
Duration: 2 hours

Services affected:

Active Directory Servers (iis-ad, iis-ad-1 & iis-ad-2)
MSSQL 2000 / 2005 / 2008 Servers (mssql-2 & mssql-3)
Frontpage server (frontpage-1)
ASP.Net State Server (asp-ss)
Windows Plesk Servers (Control5 and Control6)

We thank you for your patience as we complete this essential maintenance.

RESOLVED: Unscheduled Network Connectivity Issues 11/04/2012

Marketing — Wed, 11 Apr 2012 00:32:36 +0000

Update: 13:36 11/04/12

We’ve had confirmation that network access to md-cpanel04.websiteactive.com has been restored via the Optus link. All services associated with this machine will come back online within the next 15 minutes, however if further attack occurs we will need to disable this link again.

We thank you for your patience throughout this outage.

Update: 11:15am 11/04/12

We can confirm that network congestion is easing and customers should start to find service accessibility improve and begin to return to normal.

Our network engineers have isolated and blocked all incoming traffic to md-cpanel04.websiteactive.com at an upstream provider level until the DDoS attack ceases. Unfortunately websites hosted on this server will not resolve or have access via FTP, emails or cPanel admin panel.

Further updates will be provided as it becomes available.

Update: 10.35am 11/04/12

We have been advised from our upstream provider that it has been escalated internally and they are actively working to resolve the issue. More information will be provided shortly.

Update: 10.20am 11/04/12

Please be aware due to this outage phone lines are currently running at full capacity.

ORIGINAL NOTICE:

The TPP Wholesale Customer Service team would like to advise that due to the level of network saturation customers accessing Netregistry services via all internet service providers will also be affected.

We are working with upstream provides to mitigate the inbound traffic causing the issues.

ETA: Approximately 15 -20 minutes for traffic levels to return to normal.

Netregistry is currently experiencing intermittent network connectivity issues caused by a DDoS (Denial of service) attack primarily affecting customers connecting via the Optus network.

Whilst all customers will be intermittently affected, it’s specifically targeted towards md-cpanel04.websiteactive.com, so this server will have significant issues with load speed and access.

Past that the DDoS is coming in waves and saturating our network links, meaning access to services on the Netregistry infrastructure will be affected.

Our technical team are working on the issue as our highest priority, however be aware DDoS can be unpredictable because we rely on upstream providers to restrict traffic for us.

IMPORTANT: TPP Internet – Security Update

Marketing — Wed, 15 Feb 2012 23:34:16 +0000

We have been made aware that some TPP customer websites may have recently been part of a coordinated security attack.

The source of the vulnerability was via Parallels Plesk software where Parallels has released a security fix shortly after which we have applied to your server, as an additional layer of security we have chosen to reset all user passwords.

As your existing Plesk password will not work please follow the instruction within our notification email to reset (please use a solid password convention such as Capitals, Numbers and Symbols).

If you have not received any notification please contact:

Email: support@tppinternet.com.au
Phone: 02 9215 6210

—-

Dear Client,

We have been made aware that some TPP customer websites may have recently been part of a coordinated security attack.

For your security, the password to your FTP account(s) have been reset on Plesk hosting servers.

Password resets were made today (16th February 2012) and as a result your existing password can no longer be used for FTP purposes.

To reset your password, you will need to click on the link in the email we have sent and enter your old password followed by a new password. Please be advised that a secure password should be a minimum of 8 characters in length, contain at least one lower case character, one upper case character and one number or symbol. Your password should not be made up of any dictionary words. Please DO NOT reset this password to your old password.

Setting a secure password
TPP Internet recommends changing passwords on a regular basis. . For advice on setting your own secure password, please read this short article: Protect Yourself From Hackers

We’re here to help
If you have any questions or concerns about this password reset, just let us know.

Email: support@tppinternet.com.au
Phone: 02 9215 6210

TPP Internet is committed to your ongoing site security, and welcomes your support for this important account update.

Kind Regards,

Larry Bloch
CEO
TPP Internet

Scheduled Maintenance Notification – Ausregistry (.au) – Sunday, 12th February 2012

Marketing — Fri, 10 Feb 2012 00:11:02 +0000

TPP Wholesale technical services team wishes to advise that Ausregistry will be conducting maintenance to their servers on Sunday morning, 12/02/2011, 08:00am – 12:00pmSydney time (AEST). During this time there will be an interruption in some domain services.

Maintenance Details:
Date: Sunday 12th February 2012
Time: 08:00:00 AEDT – 12:00:00 AEDT

Services affected:
* .au availability searches on our websites
* .au registrations
* .au inbound transfers
* .au renewals
* .au delegations (nameserver updates & glue record management)
* .au domain updates (contact changes)
* .au access to EPP/auth code information

Please note, this will not affect website and email services which are currently running.

Scheduled Maintenance Notification – PIR Registry (.org) – Sunday, 12th February 2012

Marketing — Thu, 09 Feb 2012 23:09:33 +0000

TPP Internet technical services team wishes to advise that PIR will be conducting maintenance to their servers on Sunday morning, 12/02/2011, 02:00am – 06:00am Sydney time (AEST). During this time there will be an interruption in some domain services.

Maintenance Details:
Date: Sunday 12th February 2012
Time: 02:00:00 AEDT – 06:00:00 AEDT

Services affected:
* .org availability searches on our websites
* .org registrations
* .org inbound transfers
* .org renewals
* .org delegations (nameserver updates & glue record management)
* .org domain updates (contact changes)
* .org access to EPP/auth code information

Please note, this will not affect website and email services which are currently running.

RESOLVED: Intermittent Network Availability Problems – 17:30 8th February 2012

Marketing — Wed, 08 Feb 2012 07:11:33 +0000

UPDATE: 18:15 AEDT 8th February 2012

We are monitoring the network availability. Please note that we are aware that some of our customers are still experiencing some intermittency with network connection to our services. This is under investigation and will be resolved shortly.

Original notice:

TPP Internet Services team would like to acknowledge and advise of a 30 minute network availability problem for many TPP Internet shared and private services which took place this afternoon 8th February 2012, from 17:30 until 18:00 AEDT.

Customers across all product suites experienced intermittent Timeout errors on their websites and Email services. No mail was lost.

Network access has been stabilised and the system administration team is currently investigating the root cause of the problem. Further updates will be posted should any outages be required in order to implement any network changes.

We apologise for the inconvenience caused by the issue for our customers and their website visitors.

RESOLVED: Unscheduled Outage: Call Centre phone routing

Marketing — Mon, 30 Jan 2012 02:35:07 +0000

UPDATE: This issue was resolved by our engineers last night (30/01/2012)

Issue: Calls coming through the 1300 and local number are dropping out.

We would like to advise that we are currently investigating issues with the reseller support phone numbers and routing to agents. During this time resellers will not be able to reach support via our inbound phone numbers (1300 665 491 & +612 9215 6210)

We apologise for the inconvenience and currently have our system engineers working to resolve the problem. In the meantime please contact us directly by submitting a ticket via support@tppinternet.com.au