We have been made aware that some TPP customer websites may have recently been part of a coordinated security attack.
The source of the vulnerability was via Parallels Plesk software where Parallels has released a security fix shortly after which we have applied to your server, as an additional layer of security we have chosen to reset all user passwords.
As your existing Plesk password will not work please follow the instruction within our notification email to reset (please use a solid password convention such as Capitals, Numbers and Symbols).
If you have not received any notification please contact:
Email: support@tppinternet.com.au
Phone: 02 9215 6210
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Dear Client,
We have been made aware that some TPP customer websites may have recently been part of a coordinated security attack.
For your security, the password to your FTP account(s) have been reset on Plesk hosting servers.
Password resets were made today (16th February 2012) and as a result your existing password can no longer be used for FTP purposes.
To reset your password, you will need to click on the link in the email we have sent and enter your old password followed by a new password. Please be advised that a secure password should be a minimum of 8 characters in length, contain at least one lower case character, one upper case character and one number or symbol. Your password should not be made up of any dictionary words. Please DO NOT reset this password to your old password.
Setting a secure password
TPP Internet recommends changing passwords on a regular basis. . For advice on setting your own secure password, please read this short article: Protect Yourself From Hackers
We’re here to help
If you have any questions or concerns about this password reset, just let us know.
Email: support@tppinternet.com.au
Phone: 02 9215 6210
TPP Internet is committed to your ongoing site security, and welcomes your support for this important account update.
Kind Regards,
Larry Bloch
CEO
TPP Internet
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