by Marketing on September 2, 2010
As advised on 5 August 2010 TPP Internet is now a proud member of the Online Growth Solutions (OGS) Group. We are actively streamlining our processes and benefiting from the resources available as part of this larger organisation.
Our customer service team is now available 24/7
We are pleased to announce that as of 2 September 2010, our customer service team is now available 24/7. This means that you can call us at any time of the day or night and a member of the team will be able to assist you whether you have a technical enquiry about your service, a billing related query or any other support query.
Our phone number is still the same so you can still contact us on 1300 665 491 whenever you want to talk to a customer service team member.
We’re here to help
We’re excited to offer this increased level of customer service support to our TPP customers, and look forward to hearing from you soon.
If you have any questions or comments about our extended customer service operating hours, just let us know.
Phone: 1300 665 491
Fax: 1300 792 306
Email: techsupport@tppinternet.com.au
Online: www.support.tppinternet.com
Yours sincerely,
Natalie Larossa
General Manager
TPP Internet
by Marketing on August 30, 2010
There will be a planned outage on Tuesday 31st August 2010 between 7.00am – 8.00am AEST while we undertake some network maintenance.
There maybe intermittent outages of network services during this time.
Why an outage?
This is to perform necessary upgrades to the network to ensure we continue to deliver the best possible service and support to our customers.
We apologise for the intermittent outages during this time and will try and keep downtime to an absolute minimum.
Questions?
As always, if you have any concerns or questions about this upgrade, please don’t hesitate to call our awesome technical support team during business hours on 1300 665 491 or send a support ticket via our eSupport System here.
The TPP team
by Marketing on July 26, 2010
Due to the termination of Bottle Domain’s registrar accreditation, auDA (Australia’s governing body for .au domain names) have become a temporary registrar for domains that were previously registered through Bottle Domains. Bottle Domains customers have been asked by auDA to select a new registrar of record for ongoing management of their domain names.
When you place your online business and faith in the hands of TPP, you can rest assured it’s in the safest place. With 12 years experience in delivering great quality service, we’ve become experts in not only our field, but making the difference that counts.
TPP have created some simple instructions on transferring your domains to our secure platform
- If you do not already have a copy of it, recover your Domain Name Password.
- Complete a transfer request form to transfer registration of your domain from auDA to TPP Internet (this is FREE OF CHARGE).
- After you complete the transfer request form, you will receive an email asking you to confirm the transfer of the domain. You must approve this transfer by replying to the request.
- After confirming the transfer, your domain name will be automatically transferred to TPP Internet immediately and you will receive confirmation of the transfer via email.
We’re here to help
If you have any questions or concerns about this transfer process or other TPP Internet services our customer service team will be more than happy to assist.
Email: sales@tppinternet.com.au
Phone: 1300 665 491
Fax: 1300 792 306
Additional information about this Bottle Domain incident can be viewed here:
