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Zone File Management migration- Friday 28th January – Monday 31st January

January 25, 2011

Dear TPP customers,
The DNS zone file management system will be unavailable this coming weekend whilst upgrades are performed – 5.00pm AEDT Friday 28th January to 12.00pm AEDT Monday 31st January. This is part of the migration of  hosting services as outlined in the email sent out 24/1/2011.
No changes will be able to be made to [...]

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Unscheduled Outage Control 1 & Control 3

January 20, 2011

Control 1 & 3 have both experienced outages this morning effecting all services.
All services are now coming back online, websites are displaying and new mail is delivering. Emails sent during the outages will not have been lost but will have been queued and will also now start delivering over the course of the morning.
Our administrators [...]

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Planned Maintenance – control5.tppinternet.net.au & control6.tppinternet.net.au Tuesday 17th January 2011

January 17, 2011

Dear TPP Customers,
There will be planned maintenance on control.tppinternet.net.au this Tuesday 17th January, 2010 between 22.30pm  – 12.00am  AEST.
Please note that during the outage all services will be off-line. Mail will be queued to the secondary mail server and will deliver once the maintenance has been finalised.
Why an outage?
This is [...]

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TPP UNAVAILABILITY – Thursday 16th Dec – 11.15am – 11.45am

December 16, 2010

TPP Internet wishes to inform all clients that all TPP staff will be unavailable between 11.15 and 11.45am approx due to a mandatory building fire drill.
We apologise for the short notice however the building managers have only just informed us of this requirement.
Calls will still be queued during this period and we will endeavour to [...]

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Important Notification: Service interruption for customers on Control1 and Control4 Server

November 2, 2010

We have been made aware that some TPP customer websites may have recently been part of a coordinated security attack.
For your security, the password to your FTP account(s) has been reset for customers on the control1 and control4 servers.
Password resets were made on 2 November and as a result your existing password can no longer [...]

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Protect Yourself From Hackers

October 26, 2010

Protecting your site against hackers

Keeping your site safe and secure from hackers is very important. Although TPP Internet employs a raft of measures to keep our servers secure, this does not mean that your own account is impervious to hackers.
This support article contains some strategies you can take to better secure your site against malicious [...]

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Service interruption for Windows Server – Resolved

October 15, 2010

This notification is part of our commitment to update you on the status of the Windows Plesk service issue.
Status Update – Issue Resolved
We are pleased to inform you that at an overall level, the PLESK and Webmail issues experienced this week have now been resolved. No further server-wide issues have been identified.
It is possible that [...]

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Service interruption for Windows Server – Update

October 14, 2010

This notification is part of our commitment to update you on the status of the Windows Plesk service issue. You will receive these updates regularly until the issue has been completely resolved, in addition to any other significant updates that may be required.
Status Update
Rebuilding and restoration of the affected server occurred as planned yesterday afternoon [...]

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Windows Server Outage affecting Plesk customers

October 12, 2010

Our engineers are currently investigating the issue as their highest priority. As it currently stands, a new server has been built and is in the process of configuration and restoration of customer data that will replace the current system.
Significant progress has been made however a final ETA of full service restoration cannot be provided at [...]

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