RESOLVED: Intermittent Network Availability Problems – 17:30 8th February 2012

February 8, 2012

UPDATE: 18:15 AEDT 8th February 2012
We are monitoring the network availability. Please note that we are aware that some of our customers are still experiencing some intermittency with network connection to our services. This is under investigation and will be resolved shortly.
Original notice:
TPP Internet Services team would like to acknowledge and [...]

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RESOLVED: Unscheduled Outage: Call Centre phone routing

January 30, 2012

UPDATE: This issue was resolved by our engineers last night (30/01/2012)
Issue: Calls coming through the 1300 and local number are dropping out.
We would like to advise that we are currently investigating issues with the reseller support phone numbers and routing to agents. During this time resellers will not be able to reach [...]

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UPDATE: Scheduled Call Centre Phone System Upgrade – possible interruptions to phone support – 17-01-2012 to 18-01-2012

January 18, 2012

UPDATE: 16:50 AEDT 18th January 2012
The Phone System maintenance has been extended until tomorrow morning, the 19th January 2012, and the Failover phone system will be in use until that time.
We apologise for any inconvenience this causes our customers as the Queue Position announcements do not exist on the Failover. [...]

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TPP Internet – Holiday Operating Hours

December 21, 2011

During the festive period the TPP Internet helpdesk will only be closed on Christmas Day, Sunday 25th December.
Technical support will be available, as normal, up to and including Friday 23th December 2011. Should you need assistance during the holidays (26/12/2011 to 02/12/2012), we will have skeletal staff available to help. We [...]

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Scheduled Maintenance Notice – Webmail service – 6th December 2011

December 5, 2011

TPP Internet technical services team would like to advise of an upcoming scheduled maintenance taking place tomorrow morning for the Webmail interface database on the shared hosting infrastructure.
The maintenance will result in access outage for webmail accounts.
Date and time: 7:00 to 8:00 AEDT (GMT +1100) 6th December 2011
Duration: 1 hour
Impact: Customers will [...]

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RESOLVED: Control6.tppinternet.com.au experiencing mail issues

November 14, 2011

RESOLVED: 10:40am EDT GMT +1000
We have resolved the issue with control6 mail services, in light of this correction there is a backlog of emails that are still yet to be delivered. There will be a delay in email until all these emails are cleared from the mail queue, we anticipate a couple of hours for [...]

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Scheduled Maintenance Notification – MSSQL Cloud Servers – Thursday 17/11/2011 4:00AM AEDT

November 11, 2011

TPP Internet Technical Services team would like to advise customers of upcoming maintenance to some of our Windows cloud-based services. Some Windows services may be temporarily unavailable for up to 30 minutes while we apply important security updates to ensure the continued stability and availability of your services.
Maintenance Details:
Date: Thursday 17th [...]

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Scheduled Maintenance Notification – .com & .net domain administration – Sunday 13/11/2011 12:00PM AEDT

November 11, 2011

TPP Internet wishes to advise that Verisign will be conducting maintenance to their servers this weekend, and during this time there will be an interruption to the availability of some .com/.net domain name services. The maintenance is at registry level, and will impact domains with these extensions across all registrars, not just [...]

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Scheduled Maintenance Notification: Windows cloud hosting servers – Thursday 13/10/11 4AM

October 12, 2011

TPP Internet Technical Services team would like to advise customers of upcoming maintenance to some of our Windows cloud-based services. Some Windows services may be temporarily unavailable for up to 30 minutes while we apply important security updates to ensure the continued stability and availability of your services.

We thank you for [...]

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