Notification of Payment Gateway outage

June 16, 2010

Dear Customers,
We are currently experiencing an unscheduled outage of our Payment Gateway Provider causing all Credit Card processing to fail.  This has unfortunately been caused by an upgrade to the cable infrastructure that Telstra owns and we hope that it will be rectified asap.
If you have an emergency relating to any services expiring today or [...]

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Scheduled Maintenance – 8th June

June 7, 2010

There will be scheduled maintenance carried out on Tuesday 8th June between 9.30pm – 12.00am AEST , resulting in some intermittent downtime.
Why an Upgrade?
We will be working on routine software upgrades that are required on the TPP network, which will ensure we continue to deliver the best possible service and support to our customers.
How will [...]

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Planned Upgrade, Thursday 3rd June

June 2, 2010

There will be a planned outage on Thursday 3rd June between 9.30pm – 3.30am AEST while we undertake some network maintenance.
Why an outage?
We’ll be working on some standard software updates which are part of routine maintenance. This will ensure we continue to deliver the best possible service and support to our customers.
We apologise for the [...]

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Update on network issues on Saturday 22nd May 2010

May 24, 2010

Unfortunately, on Saturday we experienced an outage on the TPP network infrastructure. The network started losing some connections at 2pm and by 2.30pm was almost completely offline. Our team of engineers worked hard to get the problem resolved as quickly as possible and the network was back online around 5.15pm.
Although we are still investigating the [...]

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Planned Upgrade – Monday 24/5

May 24, 2010

There will be a planned outage tonight (Monday 24th May) between 10pm – 1am AEST while we upgrade the TPP network.
Why an Upgrade?
We experienced some issues on Saturday 22nd May causing an unplanned outage. This work will reduce the possibility of these issues reoccurring again, ensuring we provide our customers with a reliable service.
We apologise [...]

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Hosting Outage on Sat 22nd May

May 22, 2010

We experienced an outage on Saturday 22nd May which was rectified at approx 1745 hrs
All services are back up and running, but email may take some time to come through as it it pulled from our offshore backup servers.
We sincerely apologise for this outage and will do whatever is necessary to minimise the chance of [...]

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Can’t get through? Call us on…

May 20, 2010

Unfortunately, we’ve been experiencing a few gremlins in our phone system at TPP Towers this afternoon and some calls are not connecting to our team correctly.
We’re working as quickly as we can to rectify this intermittent issue. However, should you experience any problems in getting through, please call us on +61 2 9696 5200.
Alternatively, you [...]

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Domain System Upgrade – 30th May

May 20, 2010

We’ll be undertaking a brief upgrade project for our domain registration system on Sunday 30th May between 12.00 noon – 16.00 AEST.
Why an upgrade?
The upgrade will increase our registration capacity and will also reduce our power footprint.
How will it affect registrations?
Unfortunately, any registrations, renewals, transfers, delegation or management of domain names will not be possible [...]

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Security Tips for Web Hosting

May 17, 2010

It is a well known fact that security maintenance is critical in protecting your online property. In particular, we recommend being extra vigilant in maintaining the security of the networks used to access hosting accounts and of the code hosted on your site. We’re lucky enough to have some awesome security experts in our team [...]

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