by Marketing on June 7, 2010
There will be scheduled maintenance carried out on Tuesday 8th June between 9.30pm – 12.00am AEST , resulting in some intermittent downtime.
Why an Upgrade?
We will be working on routine software upgrades that are required on the TPP network, which will ensure we continue to deliver the best possible service and support to our customers.
How will this affect you
Customers with sites hosted on Control3 and Control5 platforms will experience some intermittent downtime while we upgrade the software. We apologise in advance for the brief outages during this time and will try and keep downtime to an absolute minimum.
Questions?
As always, if you have any concerns or questions about this upgrade, please don’t hesitate to call our awesome technical support team during business hours on 1300 665 491 or send a support ticket via our eSupport System here.
The TPP team
by Marketing on May 24, 2010
Unfortunately, on Saturday we experienced an outage on the TPP network infrastructure. The network started losing some connections at 2pm and by 2.30pm was almost completely offline. Our team of engineers worked hard to get the problem resolved as quickly as possible and the network was back online around 5.15pm.
Although we are still investigating the exact cause, the problem occurred when network interfaces on both the primary and fail-over gateways failed. To get the network back online as quickly as possible we removed the redundant network configurations and routed all traffic through a standalone gateway.
We are still yet to determine if this cascading failure was caused by a software or hardware issue, but are investigating this to discover the root of the problem.
We have scheduled an emergency 3-hour maintenance window for tonight starting at 10pm, where we will be installing additional hardware and conducting testing in an effort to replicate the conditions leading to the failure. This will help us to rectify any issues and eradicate them to avoid reoccurring problems.
We sincerely apologise for the outage. We understand how important a consistent Internet presence is to all our customers and we will always do our utmost to provide you with the best service possible.
After speaking with some of our partners and customers, it is clear that we need to provide better out of hours support. We are looking into this right now, along with a more proactive notification process.
If you have any specific questions for us on this issue, please do not hesitate to contact us directly on 1300 665 491. Alternatively, if you require any technical support, you can send a support ticket via our eSupport System here.
Chris Collinge
Managing Director
TPP Internet
by Marketing on May 24, 2010
There will be a planned outage tonight (Monday 24th May) between 10pm – 1am AEST while we upgrade the TPP network.
Why an Upgrade?
We experienced some issues on Saturday 22nd May causing an unplanned outage. This work will reduce the possibility of these issues reoccurring again, ensuring we provide our customers with a reliable service.
We apologise for the outage and will try and keep downtime to an absolute minimum.
Questions?
As always, if you have any concerns or questions about this upgrade, please don’t hesitate to call our awesome technical support team during business hours on 1300 665 491 or send a support ticket via our eSupport System here.
The TPP team
